JogRamp support

Let’s get you moving again.

Email support@burincode.com. Include your iPhone or Watch model, software version, and what happened. Please don’t send health records or other sensitive personal information.

Connect Apple Health

In JogRamp, open Today → Apple Health connection → Choose Apple Health access. To change access later, open Health, tap your profile picture, then Apps → JogRamp. Watch permissions may need to be allowed separately.

Record one workout

Start in JogRamp rather than also starting Apple’s Workout app. When started on Watch, the Watch records and the phone shows the same session. JogRamp can show completed workouts from other apps but cannot take over their live workouts.

Missing readings

Wear your Watch snugly and allow a moment for readings to arrive. No shared data can mean missing samples, declined access, or synchronization still in progress. JogRamp does not treat missing heart rate as a safety assessment.

Pause or take a walk

Pause stops the interval timer. Walk now eases a jogging interval into walking. Automatic movement-based pausing is not enabled in this version.

Remove training data

Use Settings → Erase JogRamp training data on iPhone. On Watch, open Training data → Erase training. Clear each device’s local copy separately. Apple Health workouts remain until you remove them in Health.